• REFUND INFORMATION

All refunds are limited up to a 50% (Partial Refund)
To be eligible to receive a partial refund, all refund requests must be initiated within 24 hours of the purchase date.

• HOW TO REQUEST

To request a refund, select the “Support” button located at the top/middle section on our website. The “Support” tab will bring you to an invite link to our Discord Server, from there, you can “Open A Ticket” in our Discord Server, located under the “General” category, once the ticket is made, please tell us what you’re contacting us about (Requesting A Refund) then we will message you back as soon as we can to complete the process.

• WHAT WE NEED

Upon requesting a refund, you will be asked to provide your: (ORDER #, EMAIL, PRODUCT NAME, LICENSE KEY & REASON FOR RETURN) as well as any other information we find necessary to request.

• REFUND SUMMARY

Once the refund is initiated, we will provide a screenshot & email confirmation regarding the refund. The refund amount will be credited to the original payment method used to purchase the item, the refund could take up to 3-5 business days to be completed.

• PLEASE NOTE

Supreme Keys is an Official Reseller to most/all items listed on our store, meaning we do not have full control over the items listed, which leaves us to respect our partner/subsidiaries best interest, terms & policies. With that being said, we reserve the right to deny any refund requests if necessary.

• STRIPE & PAYPAL “CHARGE BACK” INFORMATION

We, (“Supreme Keys“) utilize Stripe & PayPal as our (“Secure Payment Gateway“) to guarantee no extra steps, no fraudulent charges & offering the safest checkout available to our buyers.

We, (“Supreme Keys“) understand that Stripe & PayPal allow buyers to open a dispute (“Dispute“) & request a chargeback (“Charge Back“) if they believe a transaction was unauthorized or if there was a problem with the purchase in general.

We, (“Supreme Keys“) are aware & understand that buyers occasionally abuse Stripe’s & PayPal’s (“Charge Back“) system/options by opening a dispute & initiating a (“Charge Back“) without a valid reason.

Opening a dispute & initiating a (“Charge Back“) without a valid reason can result in consequences being placed on the buyer’s Stripe or PayPal account

• IMPORTANT STATEMENT

We, (“Supreme Keys“) along with Stripe & PayPal, do not tolerate buyers opening a dispute & initiating a (“Charge Back“) without a valid reason.

If you are thinking about opening a (“Charge Back“) through Stripe or PayPal because you’re having trouble setting up the merchandise you purchased, please stop yourself & take a moment to contact our 24/7 support team.

The “Support” tab will bring you to an invite link to our Discord Server, from there, you can “Open A Ticket” in our Discord Server, located under the “General” category, once the ticket is made, please tell us what you’re contacting us about (Client Support) then we will message you back as soon as we can to help you.

We, (“Supreme Keys“) have a promise to provide our customers with the absolute best support possible, making sure everything is done professionally & swiftly, to accommodate everyone who needs help using our merchandise.

If we, (“Supreme Keys“) are unable to help solve your issue, we will immediately find a way to make you satisfied by offering a 50% (Partial Refund), Merchandise Replacement, or a 25% OFF Coupon Code

• STRIPE’S CONSEQUENCES

1. LOSS OF BUYER PROTECTION:

Depending on the circumstances, the buyer may lose eligibility to utilize Stripe’s (“Buyer Protection“) & (“Dispute Resolution Process“) in the future.

2. ACCOUNT RESTRICTIONS:

Stripe may impose limitations on the buyer’s account, including restricting their ability to make payments or placing a hold on their funds.

3. LOSS OF TRUST:

Repeatedly opening a (“Charge Back“) without a valid reason, could damage the buyer’s reputation with Stripe & other merchants, making it very difficult to conduct future transactions online.

• PAYPAL CONSEQUENCES

1. LOSS OF BUYER PROTECTION:

If PayPal determines that the (“Charge Back“) was initiated without a valid reason, the buyer may lose their eligibility to be in PayPal’s (“Purchase Protection Program“) in the future.

2. ACCOUNT LIMITATIONS:

PayPal may impose limitations on the buyer’s account, including restricting their ability to send money, withdraw funds, or make payments.

3. ACCOUNT SUSPENSION OR CLOSURE:

In severe cases involving abuse or fraudulent activity, PayPal may suspend or close the buyer’s account.